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I’m missing my package, what should I do?

If your order is marked as delivered today but you have yet to receive it, kindly wait 5 business days before reaching out as sometimes the courier updates the status before the package has been dropped off. In the meantime, we also recommend checking with your neighbors, building management, and concierge to see if they accepted the package on your behalf. If it has been more than two days, reach out to us here and we'll be happy to assist.

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