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My Order

17 articles

Answering order questions.

Articles

I'm missing items in my package.

Oh no! Let's fix this for you, please reach out here with your order number, a picture of what you received, and the packing slip in the box! We require the above to be able to resolve this issue. Thank you!

Where does WOW Skin Science ship to?

If you purchase from wowskinscience.com, we ship all products to the US.

I’m missing my package, what should I do?

If your order is marked as delivered today but you have yet to receive it, kindly wait 5 business days before reaching out as sometimes the courier updates the status before the package has been dropped off. In the meantime, we also recommend checkin

Where can I see my order status?

Shortly after placing an order with us, you will receive a confirmation e-mail with a link to track your order. This is updated as new information becomes available, such as the tracking number and shipment status.If you can't locate this e-mail, no

How do I place an order on your website?

We're so excited that you'd like to give our products a try!You can order on our website by following these easy steps:Navigate to wowskinscience.com If you have a WOW Pro account, be sure to sign in to earn points on your purchase. If you don't have

How do I remove products from my subscription bundle?

You can edit your subscription bundle by logging into your account here: https://www.wowskinscience.com/account/

What if my order arrives damaged?

Oh no! Let's fix this for you. Please reach out with your order number, a picture of your damaged product and the packing slip that came with your order! We require this to be considered for a replacement or refund. Thank you!

My package from WOW has been lost or stolen.

Thanks for ordering WOW! If you have entered the wrong address, there is a small window of time (1 hour after placing your order) to try and fix this situation. If your order has not yet shipped and you wish to change the shipping address, please con

What If I received the wrong item in my order?

Oh no! Let's fix this for you, please contact us here and have your order number, a picture of your packing slip, and incorrect item and/or order ready. We require the above to be considered for a replacement or refund. Thank you!

How can I track my order?

An email with your tracking information will be sent as soon as your package has left the warehouse, if you need additional help, you can email us at [email protected]

I think my package shipped to the wrong address. Help!

If you have entered the wrong address, there is a small window of time to try and fix this situation. If your order has not yet shipped and you wish to change the shipping address, please contact us here as soon as possible. You can update your addre

Where can I buy WOW products?

WOW Skin Science is available for online purchase at wowskinscience.com, Amazon.com, and Walmart.com. We're also available in 750+ Walmart stores throughout the US.

Are all WOW Skin Science products available in Walmart stores?

Currently Walmart carries the below listed products in their stores. You can find the closest location here.WOW Apple Cider Vinegar Shampoo - 300 mLWOW Coconut and Avocado Oil Hair Conditioner - 300 mLWOW 10-in-1 Hair Revitalizer - 100 mLWOW Red Onio

The product I want is out of stock! When will it be available?

Not to worry! Visit the product page and select the green EMAIL WHEN AVAILABLE button along the left-hand side of the page.  Enter your email address or phone number depending on the pop-up, and we’ll be in touch when the product is available again!

Should I expect delays as a result of COVID?

We apologize for any delays in your shipments due to the current events. The safety of our customers, employees, logistic partners & vendors are of utmost priority.While we are accepting online orders, kindly note there will be processing delays. Res

How do I update or cancel my order?

We work hard to help you get your orders to you as quickly as possible. As soon as the payment is accepted and the order is confirmed, we immediately work to get the product shipped to you. This means that we cannot guarantee any changes to your orde

Where can I find my order history?

You can find your order history here.